STEP 1 – Give Supreme Care team a call
With experience dealing with the Government’s My Aged Care packages, we’d be more than happy to assist you. If you have any initial questions, feel free to give us a call on 1300 611 311 or 0452 223 240 and one of the friendly staff members at Supreme Care will guide you in the right direction.
STEP 2 – Get in contact with My Aged Care
When you’re ready you will then need to get in touch with the My Aged Care contact centre where you can request a Home Care Package on 1800 200 422 or visit www.myagedcare.gov.au. During this process, they will confirm that you meet all the government requirements for aged care funding. Don’t forget, when you call My Aged Care, be sure to have your Medicare card close by and if you are calling on behalf of someone else, make sure you get their consent.
STEP 3 – An ACAT assessment will take place
An ACAT assessor, who is an experienced clinician, will come and visit you at home. It’s here where they will discuss with you your personal circumstances to assess and workout what the right level of support might be needed.
STEP 4 – Get your results and jump in the queue
Once your assessment is complete, you will receive a letter of to let you know whether you are eligible and approved to receive a Home Care Package. Then you will then be placed in a national priority queue and be contacted when a suitable package becomes available. Please note, that your position in this queue is based off how long you’ve been waiting for care as well as your personal needs and circumstances. It is also important to consider that there may be costs involved and you may need to complete an Assets and Income Assessment. For more information about this, feel free to give one of Supreme Care team members a call on 1300 611 311 or 0452 223 240.
STEP 5 – Receive your Package and Start Services
When you’re ready to commence your care package, you will receive a letter from My Aged Care confirming everything and providing you with a unique referral code. Once you receive this code, please get in contact with Supreme Care team and we can start to plan and organise your personal Home Care Package. If you are unsure about what services you can access, the service finder on the My Aged Care website can help you locate and compare services in your area. Plus, Supreme Care team is always on hand with any questions that you might have.