Our philosophy is based on the principles of Person Cantered Care and by promoting individuality, privacy, dignity, rights, independence, partnership, choice and respect for all our customers.
It is by listening to the views of our customers and their families, our staff, professionals that use our services and independent observers that we know how we are doing and how we can improve the services we provide.
to our customers, residents and families.
We ask our customers and their families regularly about what they think of our services and they tell us what they like and what we can do better.
to our staff
We ask our staff to reflect on how we actually provide care and support and ask them to think how we can provide a better service for our customers.
We listen to what our partners tell us they want and work hard to deliver services that they need.
to independent professionals
We value independent professionals working in the care sector and welcome their observations on the services we deliver and ways we can improve care that we provide to our customers.
We know that delivering excellent care requires a wide range of people working closely together with a shared aim. This aim is to ensure that what we do ensures that the customer receives the highest quality care and support for their assessed individual needs.